Support

Questions, a problem with a booking, or a listing that looks wrong? Email [email protected] and a real neighbor will get back to you.

Common questions

I paid by card — where's my receipt?

Stripe emails a receipt to the address you entered at checkout, and you also get a confirmation from us. Check spam if it hasn't arrived in a few minutes.

Can I get a refund?

Card payments are held by Stonoview until the job is done, so a booking cancelled before then is refunded in full, fee included. After the job is done, refunds are between you and the business; write to support if you can't reach them.

My coupon code says it was already used.

Codes are one per household — we match the service address and the email. If you think that's a mistake, email support with the code and address.

How do I cancel my listing?

Dashboard → Billing → Manage subscription. Your page stays up through the end of the period you've paid for.